Privacy

Enquiries

When you send an enquiry, we collect the details you provide, such as your name, email, phone, website and project message. We use them to respond and manage the request. The enquiry is recorded in the Flor system and an email notification is sent to the business contact at kazi@cansoft.com. A service request is not a subscription to marketing emails.

Flor chat

Messages and the recent conversation are sent to the AI service used by Flor so it can respond. This website requests that the AI response not be stored through the API’s response-storage feature; the provider’s processing and security retention terms still apply. Avoid sending passwords, payment details or confidential client information. Recent messages are kept in this browser tab for up to 12 hours so you can continue while moving between pages. Use “New chat” to clear that conversation. Chat does not book appointments. If you choose “Talk to the team,” you can review an editable note and explicitly send it with your contact details and consent; the full transcript is not automatically sent.

Site operation and optional analytics

Cloudflare delivers and protects the site. Security controls use request information, including an IP address, to limit abuse. After you allow them, optional Flor analytics and Google Analytics 4 record page paths, device category and selected interaction types. Google advertising storage, advertising personalization and Google signals are disabled in this implementation. With your analytics permission, enquiries can also include campaign identifiers and the referring website’s domain. We exclude query strings and contact details from those source fields. Confirmed enquiry references are retained in this browser session to prevent repeat success events. Preview-site visits are excluded from production analytics. The analytics controls do not collect form text or chat messages. Your choice is saved in this browser, and privacy-control signals are respected.

Service providers and access

Flor infrastructure, Cloudflare, Google Analytics, OpenAI and the email delivery provider process information needed to operate these features. Processing may occur outside Canada. Enquiry records are available to authorized business administrators. We use information for the purposes described here rather than selling contact details.

Questions and requests

For questions about your information, access, correction or deletion, email kazi@cansoft.com. Describe the request without including sensitive documents. Retention and deletion requests are reviewed with the business’s operational and applicable recordkeeping needs.